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How to request deletion of your LEAP PM account and the data associated with it, from the app, the website, or by email.
1. Delete your account in the app or website
You can delete your account yourself at any time. It is locked immediately and your data is erased automatically:
- Sign in to the LEAP PM app or website.
- Open Settings → Account.
- Choose "Delete account" and confirm with your password.
2. Request deletion without signing in
If you can no longer sign in or no longer have the app installed, email info@leap-pm.com from the email address registered to your account with the subject "Account deletion request". We may ask you to verify ownership of the account, and we complete requests within 30 days.
3. Data that is deleted
- Profile information: name, email address, phone number, photo, headline, and bio
- Login credentials, sessions, two-factor settings, and API keys
- Connections, follows, posts, comments, reactions, group memberships, and messages you sent
- Course progress, quiz attempts, notes, and saved preferences
4. Data that may be retained
Retained records are no longer linked to your name or contact details.
- Orders, payments, and invoices, kept as required by tax and accounting law (up to 10 years)
- Issued certificate records, kept in anonymized form so previously shared certificates can still be verified
- Security and audit logs, kept in anonymized form for up to 12 months for fraud prevention
5. Prefer a break instead?
You can deactivate your account from Settings → Account instead. Deactivation is reversible: signing in again restores your account.